Junior IT Support Engineer (Remote)

About the role

European Dynamics is looking for a Junior IT Support Engineer fluent in English to work remotely. In the first assignment, the successful candidate will join the team of the company that will closely cooperate with a major client's IT team on site.

Key responsibilities

• Handle Service Desk calls, manage incident resolution workflows and support end users effectively.
• Create, manage and automate tickets within ServiceNow, with a solid understanding of workflows and automation opportunities.
• Automate existing workflows, including ticket creation and management in ServiceNow, while improving the quality of service delivery.
• Report on activities and handle incoming calls using ServiceNow and task management.
• Create relevant documentation and user manuals.

Required profile

• University degree in IT or a related discipline, combined with at least 2 years of relevant IT experience.
• First-level IT support experience in a Service Desk or Help Desk environment.
• Excellent command of English.
• Exposure to software testing, UAT or QA activities is highly desirable.

Required skills

• Excellent experience with ServiceNow (opening, forwarding and resolving tickets).
• Experience with ITSM and ticketing platforms such as ServiceNow and Jira.
• Troubleshooting of end-user issues involving operating systems, applications, hardware and connectivity.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and general connectivity troubleshooting.
• Ability to document issues, resolutions and troubleshooting steps, and to create or maintain SOPs.
• Understanding of incident, request and problem management processes.

What we offer

• Competitive remuneration, either on a contract basis or with a full benefits package, depending on qualifications and experience.
• A career in a dynamic, multicultural international environment.