Head of Customer Success

About the role

We are seeking a Head of Customer Success to lead our fast‑growing AI technology business in Luxembourg. This senior position combines strategic account ownership with team leadership, allowing you to shape the customer success function from the ground up while acting as a trusted advisor to enterprise clients.

Key responsibilities

• Own and manage a portfolio of strategic enterprise accounts, driving adoption, retention, and expansion.
• Lead, mentor, and develop Customer Success Managers and Deployment Engineers, fostering a high‑performance, customer‑centric culture.
• Design and implement scalable success frameworks, including onboarding programs, health scoring, and operational playbooks.
• Serve as the primary escalation point for complex issues and maintain strong client relationships.
• Conduct executive business reviews, strategic planning sessions, and stakeholder meetings.
• Collaborate with senior leadership on customer health initiatives, product feedback, and growth strategies.
• Support recruitment, onboarding, and talent development as the organization expands.

Required profile

• Previous hands‑on technical implementation experience (e.g., Solutions Engineer, Deployment Engineer).
• Proven leadership experience managing and developing teams.
• Strong executive‑level communication skills in English.
• Demonstrated success managing complex enterprise relationships throughout the full customer lifecycle.

Required skills

• APIs
• Webhooks
• Software integrations

What we offer

• Opportunity to build and scale a customer success organization in a high‑growth AI environment.
• Collaborative work with senior leadership and cross‑functional teams.
• Competitive compensation package.