Head of Banking Operations

About the role

Satispay is looking for a Head of Banking Operations to ensure that every euro of its customers' money moves, settles and reconciles safely at scale. The role covers payment rails, cards, reconciliation, new products, partner management and building the Banking Operations team. It is based in Luxembourg, or the candidate must be ready to relocate.

Key responsibilities

• Own SEPA, TARGET, domestic schemes, securities and fund rails, and the money side of cards, including foreign exchange where needed and compliance with scheme rules.
• Reconcile all client money daily, with every break assigned an owner, a date and a root cause, and track how much is unreconciled and how old it is.
• Scale operations through process and automation, reducing failed or delayed payments, manual steps, cost per transaction and operational losses.
• Prepare every product for launch with the right accounts, rails and controls from day one.
• Manage banks, processors and other partners, with a tested backup behind each critical one, and act as the company's payments expert for Customer Operations.
• Hire, structure and develop the Banking Operations team, and lead and mentor high-performing teams.

Required profile

• Proven track record of driving strategic initiatives and business growth.
• Experience running operations in a licensed institution (bank, electronic money/payment institution or payment processor).
• Experience owning a reconciliation estate and driving down breaks and operational losses.
• Success in hiring, structuring and leveling an operations team, and scaling operations through automation and process rather than headcount.
• Credible with correspondent banks, schemes and regulators.
• Fluent English; Italian is a plus.

Required skills

• Deep knowledge of SEPA rulebooks and R-transactions, card schemes and processing, SWIFT and TARGET.
• Personal delivery of at least one major scheme migration.
• Hands-on exposure to securities, custody or fund operations.

What we offer

• Significant equity participation through a Stock Option Plan.
• Private insurance for you and your family, psychological support and mental health workshops.
• Meal vouchers, relocation support and professional development programs.
• Unlimited PTO, hybrid working (three days a week in the office) and flexible working hours.