Global Soft Services Transformation Lead

About the role

As a Soft Services FME within Amazon's Building Excellence Management, you will lead the transformation of cleaning, waste, pest control, and landscaping services across a $3.7B facilities portfolio. You will drive operational improvements worth $100M+ by applying next‑generation technologies and sustainable practices.

Key responsibilities

• Design and implement global soft‑service standards for thousands of buildings worldwide.
• Lead strategic initiatives that leverage AI, IoT and predictive analytics to optimise service delivery.
• Develop data‑driven frameworks to measure cleanliness, hygiene, waste diversion and grounds‑maintenance performance.
• Collaborate with cross‑functional and regional teams to improve vendor performance and regulatory compliance.
• Champion sustainability solutions that reduce cost of ownership and environmental impact.

Required profile

• Proven experience in facilities or soft‑service management at a large‑scale, global organisation.
• Strong analytical mindset with a track record of delivering cost‑optimisation projects.
• Ability to influence senior stakeholders and lead multi‑disciplinary teams.

Required skills

• Artificial Intelligence (AI) concepts applied to service automation.
• Internet of Things (IoT) integration for facilities monitoring.
• Predictive analytics for performance forecasting.

What we offer

• Opportunity to shape industry‑leading soft‑service standards.
• Exposure to cutting‑edge technologies and global scale projects.
• Competitive compensation and benefits package.