German-Speaking Customer Support Specialist

About the role

Salonkee helps hair and beauty businesses across Europe with digital solutions that streamline operations and improve client experience. As a Customer Support Specialist in the Customer Success team, you will provide support in the clients' local language, mainly by phone, with additional support via chat and email, aiming to resolve all inquiries within 24 hours.

Key responsibilities

• Troubleshoot login, system and hardware issues and guide salons through setup and configuration
• Handle billing, payments and subscription updates
• Run regular check-ins, manage partner needs and address churn risks to retain clients
• Educate partners on platform features and share best practices
• Document interactions in the CRM, track inquiry trends and contribute to FAQs, support materials and product feedback

Required profile

• Previous experience assisting clients over the phone and resolving their issues
• Patience and empathy, including with challenging or distressed clients
• Quick problem-solving and ability to escalate when needed
• Detail-oriented, with accurate documentation and timely follow-up
• Fluent in both German and English

Required skills

• Proficiency with phone systems, CRM platforms or helpdesk software
• Excellent communication skills

What we offer

• A permanent contract
• Flat hierarchies and an international team
• Regular company events and perks such as free coffee and lunch vouchers