Customer Success Manager – Upselling (German Speaking)

About the role

Salonkee, a fast‑growing beauty‑tech company in Luxembourg, is looking for a Customer Success Manager to strengthen relationships with German‑speaking clients and drive upselling of its all‑in‑one salon software.

Key responsibilities

• Strategic Upselling: Identify opportunities to upgrade existing clients to more comprehensive packages and introduce payment services and additional functionalities.
• Product Mastery: Develop an in‑depth understanding of Salonkee’s software to provide expert guidance on its extensive features and benefits.
• Feedback Loop: Systematically collect and channel client feedback to the product development team to refine and enhance offerings.
• Client Education: Conduct training sessions to educate clients on the full capabilities of the software, reinforcing its value.
• Risk Identification and Management: Proactively identify potential risks affecting client satisfaction or engagement and address them promptly to maintain high retention rates.

Required profile

• Fluency in German and English.
• Outstanding written and verbal communication skills, with the ability to present complex solutions clearly and persuasively.
• Adept at working with software platforms and staying updated on the latest technologies.
• Strong analytical and problem‑solving skills in a fast‑paced environment.
• Proven sales experience focused on customer satisfaction and retention.
• High energy, motivated, and excited about driving growth and achieving results.
• A love for numbers and growth, capable of translating data‑driven insights into strategic actions.

What we offer

• A competitive remuneration package.
• A dynamic, international, and supportive work environment with a strong team culture.
• Flat hierarchies that promote open communication and encourage idea sharing.
• The opportunity to be part of a success story and make a tangible impact on the future of the beauty and wellness industry.
• Regular company events to foster team bonding and networking.