Client Services Manager – International Health Insurance

About the role

We are seeking a Client Services Manager to join our multilingual team at Global Health, the international health insurance brand of Luxembourg’s leading insurance group. In this position you will be the primary point of contact for globally mobile clients, brokers, and partners, ensuring a seamless and high‑quality service experience across borders.

Key responsibilities

• Handle incoming inquiries from clients, brokers, partners, and providers with professionalism and solution‑oriented responses.
• Maintain high client satisfaction by delivering accurate, timely information and personalized follow‑ups.
• Build and nurture strong relationships with clients, brokers, and internal stakeholders across different countries.
• Liaise with internal departments and international offices to guarantee efficient case handling.
• Adhere to service standards, turnaround times, and continuously improve product knowledge.
• Develop understanding of medical terminology and procedures through ongoing training.
• Support ad‑hoc tasks and projects as needed.

Required profile

• Minimum 3 years of experience in customer service, preferably within international health insurance.
• Strong understanding of customer service processes and client expectations.
• Excellent written and verbal communication skills; ability to explain complex topics clearly.
• Positive, client‑oriented mindset with a strong sense of responsibility.
• Medical knowledge or willingness to learn.
• Team player who can also work independently.
• Fluent English (mandatory) and French (required); German is a strong asset, additional languages are a plus.

Required skills

• Microsoft Office

What we offer

• Multicultural, dynamic, and innovative work environment.
• Flexible working hours and home‑working possibilities.
• Stability of a large group combined with the agility of an SME.
• Career development opportunities and a structured training plan.
• Attractive benefits such as a company restaurant, on‑site gym with trainer, health and group insurance, and concierge services.