Investment Products Operations Specialist (Relocation to Luxembourg)

About the role

Satispay is hiring an Investment Products Operations Specialist to join its Investment Products group in Luxembourg, reporting to the Head of Satispay's Investment Firm. The role is part of a growing division expanding the scope of the business, and it requires relocation to the Luxembourg office. The candidate will help drive the expansion of the investment business and support the operational design, testing and launch of new products.

Key responsibilities

• Oversee high-volume retail investment order flows, identifying and resolving execution exceptions, settlement failures and operational discrepancies.
• Act as the primary operational contact for custody and execution partners, ensuring end-to-end processing of batch mutual fund subscriptions/redemptions and daily equity/ETF trades.
• Perform daily cash, position and trade reconciliations between internal platform logs and external partner reporting, tracking and resolving cash or unit discrepancies.
• Bridge Luxembourg finance and business operations with the Milan-based product and engineering teams, turning operational issues into functional requirements for platform improvements.
• Support the operational design, testing and launch of new investment products and asset classes as the platform expands.

Required profile

• 3-5+ years of experience in fintech or investment operations.
• Background in wealthtech, retail brokerage or investment management operations, with hands-on exposure to mutual funds, equities, ETFs or crypto products.
• Direct experience with third-party custodians, trade execution partners and transfer agents.
• Experience in fast-growing retail platforms, focused on building repeatable, automated processes.
• Fluent English; Italian is a strong advantage.

What we offer

• Private insurance for you and your family, psychological support and mental health workshops.
• Stock option plan, meal vouchers and relocation support.
• Professional development programs, internal mobility and language courses.
• Unlimited PTO, hybrid working (three days per week in the office) and flexible working hours.
• Enhanced parental leave and additional leave for child sickness.