Field Quality Assurance and Compliance Lead

About the role

The Amazon Leo European Operations team seeks a Field Quality Assurance and Compliance Lead to embed quality standards and training excellence across Field Service Providers throughout Europe. This role supports Amazon Leo’s mission to deliver fast, affordable broadband via a low‑Earth‑orbit satellite constellation.

Key responsibilities

• Embed Leo’s policies, procedures and quality standards across all appointed Field Service Providers in each European territory.
• Develop and maintain a comprehensive quality‑assurance framework for both B2C and B2B installation and service processes.
• Design, deliver and continuously improve training programmes for provider teams covering installation quality, customer interaction and Leo‑specific processes.
• Conduct regular field audits, identify gaps and drive corrective actions.
• Manage territory‑specific audit standards to meet local regulatory requirements while maintaining overall consistency.
• Monitor and report quality performance metrics, providing actionable insights to Operations leadership.
• Investigate quality failures, perform root‑cause analysis and implement preventive measures.
• Collaborate with providers to develop continuous‑improvement plans and share best practices across territories.

Required profile

• Detail‑oriented quality professional with a passion for consistency and excellence.
• Experience in quality‑assurance frameworks, compliance and audit management, preferably in telecommunications, utilities or field‑service industries.
• Proven ability to embed policies and drive adoption across distributed teams.
• Strong analytical skills for root‑cause analysis and performance reporting.

Required skills

What we offer

• Opportunity to shape quality standards for a global satellite broadband initiative.
• Collaborative environment within Amazon’s innovative Leo program.