Terminal Operations Assistant

About the role

The Terminal Operations Assistant welcomes, guides and assists passengers throughout the airport terminal and its access points such as parking areas and drop‑off zones. The role is central to delivering a smooth and pleasant travel experience while upholding lux‑airport’s service standards and inclusive culture.

Key responsibilities

• Inform and direct passengers on airport services including check‑in, security checks, boarding gates and connections.
• Provide assistance to passengers requiring special support, including participation in the “Hidden Disabilities” programme.
• Maintain clear and professional communication with travelers to ensure smooth passenger flow.
• Collaborate with the Terminal Operations Supervisor and other airport teams to resolve issues promptly.
• Uphold lux‑airport’s values, safety standards and service quality at all times.

Required profile

• Customer‑focused attitude with strong communication skills.
• Ability to work in a fast‑paced, multicultural environment.
• Willingness to follow established procedures and contribute to an inclusive passenger experience.

Required skills

What we offer

• A dynamic, inclusive workplace that encourages personal and professional growth.
• Opportunity to be part of a leading European freight and passenger airport.
• Commitment to diversity, equality and a “Just Culture” environment.