Administrative & Office Assistant (M/F/D)

About the role

We are looking for a proactive Administrative & Office Assistant to ensure smooth office operations and provide essential support to the business owner and internal team in a fast‑paced commercial environment.

Key responsibilities

• Supervise daily office workflows to maximise efficiency.
• Draft, process and follow up on client quotes, invoices and shipping documents.
• Manage incoming supplier orders and track customer purchases.
• Organise and maintain digital and physical archiving systems.
• Serve as main point of contact for clients via phone and email, delivering clear and timely responses.
• Address customer requests and forward complex issues to appropriate internal contacts.
• Assist the business owner and staff with daily administrative tasks, preparing summaries, action lists and briefing notes.
• Coordinate team schedules, annual leave and time‑off requests.
• Facilitate internal communication to promote a cohesive work environment.

Required profile

• Minimum 5 years of experience in office administration, secretarial work or executive assistance.
• Proven track record in customer service or office coordination.
• Experience in retail, trade or commercial sector is an asset.
• Excellent organisational abilities and capacity to multitask.
• Strong verbal and written communication skills.
• Autonomous, reliable, solution‑driven with high discretion and professional integrity.
• Fluency in German, Luxembourgish, French and English (written and spoken).

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Billing software
• CRM platforms
• Microsoft Teams
• Slack

What we offer

• Permanent, secure position within a stable and supportive company.
• Collaborative, human‑centric workplace culture.
• Direct interaction with ownership and real responsibility.
• Attractive salary package aligned with experience.
• Balanced schedule with structured leave planning to support work‑life balance.